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  1. Helper application - Frequently Asked Questions

    This thread aims to answer all the questions that you may have about applying. It does not include tips in writing your application, that information is in the guide HERE. We decided with a new application format we would update old guides to ensure they gave the most relevant information.

    The Applications Team currently consists of RobityBobity, Vynox, LadyBleu, Bembo, Sambish, Cera and SamiWuvsChu. We are the ones who read and respond to all applications. If you have any questions that are not answered in this thread feel free to send us a private message on the forums.

    Note: All correspondence about application is handled via the forums. We will not respond to queries about your application on teamspeak or on the server.


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    What is a Helper?

    Helpers on the server form the front line of player support. Their role is to help and assist players by answering questions, explaining how to use the server and act as a rule enforcer where needed.


    What are the requirements to apply for Helper?

    There are four things you need in order to apply for Helper. There are no exceptions made to these rules:
    1. You must be 16, or older.
    2. You must have the VIP rank or above on the server
    3. You need to have access to teamspeak and a working microphone.
    4. You must not be staff on any other server or network
    Reasons for these can be found HERE
    Please note that if you post an application knowing that you do not meet the requirements your application will be locked and not responded to. This does not include those who are clearly unaware of our rules.


    How do I apply for Helper?
    Step 1: Copy the Application format found HERE
    Step 2: Start a new thread in the Application section HERE
    Step 3: Title thread : Helper application - IGN
    Step 4: Paste and fill in the Application format with your responses
    Step 5: Post thread and await response from Applications Team

    If you are unsure how to make a thread look HERE


    How do I apply for Moderator?
    You cannot apply for Moderator on the forums. All members of staff begin as Helpers and Moderators are chosen from within the Helper group.

    How do I apply for Admin?

    You cannot apply for Admin in this section of the forums. For more information about Admin positions available please look HERE.

    How do I apply for Youtube?
    You cannot apply for the YouTube rank in this section. THIS thread gives more information about how you can apply for the YouTube rank.


    What happens after I post an application? How long does it take to get a response?
    After your application has been posted it is looked at by a member of the Applications Team. Once it has been reviewed it will be locked and you will receive a private message on the forums letting you know whether you have been successful or not in your application.

    We try our best to respond to applications within 2-3 days. Depending on how busy we are and how many application we have received, it may take up to a week before you receive a response.


    I posted an application but I haven’t received a reply?

    Please give the Applications Team 7 days to respond to your application. If more than 7 days has passed and you have not received a reply, then please private message either Vynox, LadyBleu, Bembo, Sambish, Cera and SamiWuvsChu with a link to your application.

    Please do not include more than one of us in this conversation.


    I messaged an Applications Team member and I haven’t received a reply, what do I do?
    Applications Team members get a lot of messages on the forums so please allow up to 10 days before you bump the conversation. Particularly for more complex messages that require lengthy responses.

    One message is enough to alert us that we have a personal message in our inbox. Please do not bump conversations daily or spam our walls telling us you have sent us a message, we will respond.


    If I apply and get denied, when can I reapply?
    You will be told in your denial message when you can re-apply, this is normally 1 month after you posted your latest application. Please note if you apply before this you will be instantly denied and made to wait another month.


    Does it matter how many times I have applied and been denied?
    Not necessarily, you are free to apply as many times as you like. However, if you have posted a significant amount of applications and still seem to not be getting anywhere; we would recommend taking time to completely re-evaluate your application and try to change it up in line with our tips and advice.


    I have posted so many applications and I keep getting the same response. What should I do?
    We are always open to people asking us further questions. However sometimes we find that people are so angry about a copy and paste message that they are blinded to the fact that it contains a lot of wisdom that is based on years of experience reading applications on the Hypixel Network.

    It is beneficial to be self-aware of your skills and experiences and how they fit with the Helper role as this makes the transition between player and Helper much easier. It is not our job to spoon feed you the answers to your application. They are supposed to be a reflection of your skills, your passion, your personality and most importantly a demonstration of why you are capable of taking on the Helper role.

    If you are still receiving the same message then it is because it is still relevant to you. I would suggest you read both our response and your application and adopt the mindset of: “If I didn’t know myself would this application be sufficient to show that I have the skillset to be a Helper”?

    Please do not rage at us in a personal message if you receive the same reply. All this will do is push you further away from the Helper position as it demonstrates your inability to take feedback well.


    How much “personal detail” am I meant to include in my application?
    What you chose to tell us is completely up to you and we would never want to force a player into telling us things that they aren't comfortable sharing.

    By personal we don’t mean your real name, or real contact details. What we mean is if you say for example "I have been student council president" or "I have been staff on X server" tell us what that means to you. Tell us how you learnt from that experience, what skills did it help you develop that you think would be useful in a role as Helper on Hypixel. Tell us if you ever had any difficulties in these situations and how you dealt with them and overcame them.

    The biggest thing we want to know is why you write the things you do, I see so often players telling us they did something and not telling us why that is important for us to know. Why does this show you will make a good Helper?


    I have been banned/muted before, will that hurt my chances of getting Helper?
    Your reputation on the server will have an impact on your application. As a Helper you are put in a position of authority on the server. We have found that Helpers that have quite a negative reputation on the server struggle a lot more with situational handling because of the backlash they get from the community.

    That being said we don’t instantly deny people for having infractions on the server if they are honest and can prove that they have matured since then. We background check all applicants and if you fail to tell us about infractions on the server it could mean instant denial.


    Do I need to be active on the forums to be able to apply?
    The short answer is no. It is recommended that you are aware of how our forums work. However we are aware that every person has their own version of activity on the Network. For some it is on the forums and for others it is in game.


    Do I have to have certain game stats to become a Helper?
    We do not set out that you have to have X amount of wins in all game types. However we do require you to be an active member of the community. Which means if you have little to no experience of any game on our server, you will most likely be asked to get more involved in the community before you re-apply. The reason being is that a large part of the Helper role is to welcome new players to the server, show them around and answer questions. This is difficult to do if you have no experience of the Network itself.


    If I become Helper can I still play games?
    Yes, Helpers are still able to play games on the network. Most Helpers are able to find a happy medium between playing games and helping out.


    Why has this FAQ been locked? What if I have a question that isn’t on here?

    This FAQ has been locked as we believe the majority of questions have been answered by this thread. We found in the previous FAQ there were 100 pages of the same type of questions because people didn’t read the first post. We also found that sometimes people were guessing at Applications Team responses which were not 100% correct. This lead to some applicants getting false information, which we want to avoid.


    Do you have any tips for applying?

    Any useful tips & tricks with Helper applications have been added to THIS thread created by the Applications Team.


    If you have a question that isn’t on this thread already then please message a member of the Applications Team. If you click the links below it will open a private conversation with the name you have selected.

    Vynox | LadyBleu | Bembo | Sambish | Cera | SamiWuvsChu

    Please do not include more than one of us in this conversation.
     
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    Last edited: Aug 18, 2019
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  2. This post will give explanations for each of the requirements for Helper.

    Requirement for 16 year old age limit:
    We have set the age limit to 16 as we believe that at this age applicants tend to have more life experience and are more emotionally ready to handle some of the issues that can come with the Helper role.

    We have run programmes in the past for younger staff members and this experience has helped to confirm our decision. We found that there was a higher retention rate with older staff members. A lot of the younger staff members we had resigned because they found the pressure too much, or struggled a lot more with difficult situation handling in comparison to older staff members.

    This is not to say that we believe that there are not some younger staff members capable of doing the role. However based on our experience we will be keeping the age limit at 16.

    Requirement for the VIP rank :
    The biggest reason that you are required to have the VIP rank is that it comes perks that are needed to be able to effectively do your role as a Helper. These are the chat limit removal and the fly ability in lobbies.

    • A Helper needs to be able to talk freely, to answer questions and moderate chat without worrying about being limited by the restriction of their rank
    • A Helper also needs to be able to access anywhere in the lobby at a moment's notice. This is not possible without access to the fly command.
    Requirement for teamspeak:
    Teamspeak is one of our main communication channels, for delivering important staff information. We will hold regular meetings on teamspeak and so a Helper needs the ability to be able to join and communicate so that they can stay up to date and informed of any staff related changes.

    Requirement to not be Staff on other servers:
    There are two main reasons that we require our staff members to not be staff on any other server/network.

    • Firstly because it is a conflict of interest to be committed to two different networks.
    • Secondly because we have found that those players who are staff on multiple servers aren’t able to fully commit themselves to the Helper role. We want staffing to be an enjoyable experience for our Helpers and being dedicated to multiple servers is often too much for players.
    Any threads in regards to the Helper Application requirements will be locked and directed to this post.
     
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